The next week I go back and wait for another 45 minutes, then get put on the table, and wait for 15 face down while I listen to the staff chat with patients. Finally the chiropractor comes in and again addresses my hip.
Dr. Molly and her staff truly go above and beyond for their patients. They've accommodated my schedule because they knew I was in tremendous pain even when it truly conflicted with their availability. Dr. Molly's care is gentle and concerned. She is confident in her abilities without being too confident, thus providing cautious yet very experience therapy to the physical issue at hand! THANK YOU!
Ultimately I feel lied to by Dr. Molly and her staff. I was told I would only go in as many times as I needed to but clearly the reality was different. I went in to reduce pain and irritation and left in worse shape than I came in.
Called for an appointment that day, they got me in, I proceeded to do 45 minutes of paperwork they claimed was for "insurance." I've gone to five chiropractors in my life, only ever did my copay and three pieces of paperwork.
I was 2 days away from a 3 week vacation when my sciatica flared up. Dr. Molly got in THAT day and the NEXT and was able to solve my problem. I had a great vacation and NO flare ups.
This was my last visit and will be for the rest of time. I left with a sore hip and the problem I came in for never addressed. I wound up at a great chiropractor in South Burlington, explained everything, did two pages of paperwork and was fixed in one visit.
Thanks Dr. Molly and your great team!!
Once this was done they took me into one room where they did a thermal scan of my spine, then another room where we reviewed all my paperwork, they took my pictures, then finally a third room where they made me put on special booties and put me on the table. I came in for a problem in mg upper thoracic but they addressed a supposed problem with my hip. I was then "adjusted" seemingly at random and left with an appointment for the next week and no change in my back health.
Absolutely horrible staff, if you want people who can't keep their books correctly and want to steal from you come here!!! I went here 5 years ago as a minor and saw them 2 times and was fully insured. Fast forward five years and I get a a notice in the mail saying I owe 280.00 because their previous book keeper did not send out statements and collect like she was supposed to and now they wanted me to pay it. First off 280.00 is pretty steep with insurance. Secondly, my father paid this balance off a few years ago. My sister still goes here so I thought maybe they somehow mixed us up as they have done that in the past, my dad and I still get appointment calls for my sister even though we had not been there in years. Being a reasonable person I called concerned and they said they would call back with more answers for me. Fast forward 2 weeks and I get a call saying I need to give them my dads address, which I refused because he has already paid and they said that they were sending us to a collection agency and that she would not argue with me over the phone. What great service from thieves!
This is the place to go if you want: no results, to be billed for service over a year after receiving care, and after asking multiple times if you had an outstanding balance and being told no! Every time I had an appointment here I asked if I owed anything and they repeatedly told me no! Also great if you like being threatened to be sent to collections, right before Christmas, no one answer phones when you call repeatedly to pay the bill, no one available to talk to me about the bill on certain days, and only open hours to pay the bill when normal people are at work. Apparently they had hired someone who wasn't sending out bills(?). Super frustrating to receive a bill for over $400 right before Christmas.
Back To Health Family Chiropractic is a US Physiotherapist based in Saint Albans City, Vermont. Back To Health Family Chiropractic is located at 387 Lake Rd Suite 3, St Albans City, VT 05478, USA.
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